Intercom to Jira sync that tells you when something breaks

BackstopSync turns Intercom conversations into Jira issues and keeps them in step. When a sync fails, you see it, you see why, and you retry just that item.

What it syncs

• An Intercom conversation becomes a Jira issue, for every conversation or only the ones with your tag.
• Notes added in Intercom are appended to the issue as comments.
• When the issue's status changes in Jira, a note is posted back to the conversation.

What happens when it fails

• Every sync run is listed with how many items succeeded, failed or were skipped.
• Every failed item shows its error, its source and the data it carried.
• Retry one item, or all of them.
• A webhook alert when a run contains failures, to Slack, Teams or anything that accepts one. Email alerts are coming.

BackstopSync is in beta and free. It runs on servers in Germany. Questions: support@backstopsync.com